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Vendor guide

Owning an integration

How the company that offers an integration claims it, edits it, adds its links, retires it, and adds new ones.

Last updated 28 September 2026

An integration belongs to the company that offers it: whoever a customer buys it from or gets it from. The public integration page names that company on its "Offered by" line. AEC Integrations recorded most integrations from public sources to start the catalogue. This page is for the company that owns one.

Everything here needs a seat on your company's vendor account (Your seat). None of it affects where anything ranks. One part depends on your plan: claiming, editing, retiring or restoring an integration delivered through a connector, and deciding change requests on one, need an active plan (see the last section). Nothing else here does.

Find your integrations

Open the vendor portal, choose one of your products, and open its Integrations tab. Each row shows the other product, a line saying what is shared, and a status such as "Ready to claim", "No owner yet" or "All up to date". Open a row to reach that integration's own page. Its Overview section has the full ownership detail, in an "Ownership" group:

What Overview says What it means
Owner: your company, with Claim this integration Your company is recorded as the owner, and AEC Integrations still maintains it.
Owner: your company (you), with a pencil on every row You own it and have claimed it.
The page says you retired it, with Restore integration in Settings You retired it. It is off the public site.
The page says AEC Integrations retired it, with no Restore button AEC Integrations retired it. It is off the public site, and only AEC Integrations can bring it back.
Owner: another company's name Another company owns it. You can request a change, but not edit it.
Owner: not set, with Ask to be recorded as the owner Nobody is recorded as the owner.
Owner: your company, with a note that it runs through a connector A connector product carries the data. You can claim it with an active plan. See the last section.

Claim an integration

Open the Owner row on the integration's page and choose Claim this integration. There is no approval step, because your company is already recorded as the owner.

Once you claim it:

  • AEC Integrations' catalogue updates stop reaching the integration. That covers its details, its owner, and the data shared under it.
  • You can edit its details, and your edits go live.
  • The company that makes the other product is told that you claimed it.
  • Change requests sent after the claim about its details come to you, on the integration's own page under Change requests. Ones sent before the claim stay with AEC Integrations. On an integration delivered through a connector, new change requests come to you only while your company has an active plan.
  • The public page marks it "Vendor maintained".

A claim cannot be undone from the portal. The only way an integration leaves its owner is an AEC Integrations decision on a request about who owns it.

If your company offers an integration but is not recorded as the owner, open the Owner row and choose Ask to be recorded as the owner. If someone else already holds that row, choose Request a correction and pick Owner. AEC Integrations reviews it. If it is accepted, your company is recorded as the owner and the integration is claimed for you in the same step. This works the same way on an integration delivered through a connector.

Edit its details

Once you have claimed an integration, its page shows a pencil beside every detail you can change: name, description, how you get it, connection name, release stage, pricing, pricing page, listing page, and documentation. Choose the pencil to edit that one field in place, then save. Name and how you get it cannot be left empty. AEC Integrations never overwrites the pricing page you set.

Changes go live on the public integration page as soon as you save. There is no review step. The company that makes the other product is told which fields you changed.

Two things are not edited here:

  • The owner. Who owns an integration is AEC Integrations' decision, through a request on the Owner field.
  • Connector types. An integration cannot be switched to a connector-delivered type from this page.

An edit does not close any open change request. If you change a field that someone has asked about, the request stays open until it is decided.

Add your own links

The integration's page has an Integration links section with a group for each of your products, headed "Your product". Add where customers get it and the setup guide there, whether or not your company owns the integration. The public page shows them beside the other side's. Use the pencil in your group. A link must start with https://.

Your links are yours. Adding them gives your company no say over the integration's other details, and the other side cannot change them.

Retire or restore it

If your company stops offering an integration you have claimed, open its Settings section and choose Retire integration. The page asks "Retire it now?" first; only "Yes, retire it" sends.

When you retire an integration:

  • It leaves the public site and search, and it stops counting on both products.
  • Nothing is deleted. Its shared data and answers are kept.
  • The company that makes the other product is told, and can still see it in its portal, marked retired.
  • Any open change request on it is closed as withdrawn, and its sender is told.
  • Nobody can edit it, add or answer for data, add links, or request a change while it is retired.

Choose Restore integration in Settings to put it back. It returns as it was. Requests closed by the retire stay closed.

AEC Integrations can also retire an integration your company holds, to take a false or abusive listing off the public site. Your company and the company that makes the other product are told. Settings then says "Retired by AEC Integrations", with no Restore button, because only AEC Integrations can restore that retire. Nothing is deleted.

Add an integration

If your company offers an integration that is not listed, choose Add an integration at the top of your product's Integrations tab. Pick the other product by name, then fill in the same details you can edit once it exists: name, description, how you get it, connection name, direction, listing page, documentation, pricing, pricing page, and release stage. The form lists any integrations already on record for the two products, so you can check first.

The new integration is owned by your company and claimed from the moment you add it. It goes live without review, its public page says "Added by the vendor", and the company that makes the other product is told. Both products must already be listed. You cannot add one that is delivered through a connector.

If a similar integration was already listed for the same two products, you are told after you add yours. You are not stopped. If it is the same integration, retire the one you added, then claim the existing one if it is yours or request a change on it if a detail is wrong. AEC Integrations' catalogue updates will not add a second copy of an integration you hold.

Change requests you receive

A company at either end that does not own the integration can ask to change one of its details. Once you have claimed the integration, those requests come to you on that integration's own page, under Change requests, where you Accept or Decline each one. You can also see every open one across your products in Messages, under Field contests: the two never disagree, because they use the same rules. A request about who owns the integration never comes to you. It always goes to AEC Integrations. On an integration delivered through a connector, deciding a request needs an active plan. Contests and protests covers both sides, including what happens if you decline one.

Integrations delivered through a connector

Where a connector product carries the data and your company holds neither product, the company recorded as the owner can claim the integration, if it has an active plan. That includes a company that sells the connector and makes neither product. Those integrations appear on your Integrations tab under Integrations your company offers, as a list of cards rather than a page each, because they have no product of yours at either end. Once you claim one, AEC Integrations stops updating it. With an active plan you can then edit its details and retire or restore it, from the same card. Its type is set by AEC Integrations and cannot be edited. Retiring it also stops it counting on the connector product. No company can add links to one, or add a new one. Other companies can still request a change on one that appears on their Integrations tab.

Where your company does hold a product at one end and the connection later becomes connector-delivered, the integration keeps its own page. Its Integration links section stops offering your product's group, and your existing links no longer show on the public page. They still appear in your product's group there, and you can remove them.

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